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Social Media Tidbits II
Visit me here – or on Pinterest – for social media tidbits I find share-worthy. Share with me your thoughts and infographics you fancy.
Women dominate Facebook, Twitter, Pinterest and Zynga. Men dominate Reddit, Google+ and LinkedIn. Net, net, women are heavier users of social media.
So fantastic! But… don’t blink, or this LUMAscape will be out of date. Pinterest? (posted July 2012)
67% of consumers uncomfortable with Facebook’s use of data (July 2012)
Tweet, Tweet, Tweet – 100 million strong — 21 million active in U.S.
Social Media and Recruiting:
Using Facebook during the workday? Sure!
Which Social Media Activity Do Companies Feel Benefit Them the Most?
I suspect this varies by company, e.g., a customer service/complaint/service oriented company such as Time Warner Cable, Comcast, Bank of America, etc., might rank customer support higher. As Ted Schadler wrote in “Empowered,” customer service has become a form of marketing. Think Zappos and Virgin America.
Mobile Facts Change So Fast! – a repository for key mobile stats and facts (2011+)
On at least three occasions, I have written posts that incorporated a summary of notable stats about mobile apps and the mobile space in general to set the scene for a topical discussion. But the facts change so fast that I was continuously updating the posts, and the posts had a tendency to grow and grow at the rate of foursquare subscribers. (See here for 2010 post) So, I’m starting afresh and focusing specifically on notable mobile facts starting with these:
A mobile marketing strategy is a must-have for retailers - and, I would venture, anyone that sells products to consumers. In fact, with today’s predictive marketing capabilities, retailers and marketers can target purchase intenders at the time and place of potential purchase.
Teens and Mobile (July 2011 data, except where noted) – Pew Research:
- As of July 2011, 77% of teens have a cell phone (Teens, Smartphones & Texting).
- Older teens ages 14 to 17 are substantially more likely to have a cell phone than younger teens ages 12 and 13 – 87% of older teens have a cell phone, compared with 57% of younger teens.
- 23% of teens have a smartphone; 54% have a regular cell phone (or are not sure what kind of phone they have), and another 23% of teens do not have a cell phone at all.
- Overall, half (49%) of all American teens have gone online on their mobile phones in the last 30 days.
- The bulk of teens are 12 or 13 when they get their first cell phone (see: Is the age at which kids get cell phones getting younger?)(September 2009).
- See more in the Teens, Smartphones & Texting report.
Teens and Communication choices (July 2011, except where noted) – Pew Research:
Texting dominates teens’ general communication choices. Overall, 75% of all teens text, and 63% say that they use text to communicate with others every day.
- 39% of teens make and receive voice calls on their mobile phones every day.
- 35% of all teens socialize with others in person outside of school on a daily basis.
- 29% of all teens exchange messages daily through social network sites.
- 22% of teens use instant messaging daily to talk to others.
- 19% of teens talk on landlines with people in their lives daily.
- 6% of teens exchange email daily.
Teens and Texting (July 2011, except where noted) – Pew Research:
The volume of texting among teens has risen from a median 50 texts a day in 2009 to 60 texts for the typical teen text user.
Older girls remain the most enthusiastic texters, with a median of 100 texts a day in 2011, compared with 50 for boys the same age.
Click here for more on what teens do with their phones.
26% of American teens of driving age say they have texted while driving, and 48% of all teens ages 12 to 17 say they’ve been a passenger while a driver has texted behind the wheel (September 2009 survey; see Teens and Distracted Driving)
This is the year of the Tablet:
About 68.7 million tablets shipped worldwide in 2011, according to IDC, which forecasts 106.1 million units to ship this year (April 17, 2012)
Smart Phones have reached the tipping point:
86% of mobile internet users are using their devices while watching TV. Are people fast forwarding through your commercials or engaging with their smart phones while they’re on? If so, has your commercial motivated them to do something related to your brand or prompted them to do something else to pass the time?
In December 2011, Google celebrated their ten billionth Android app download, and now new research from mobile app analytics firm Distimo reports that there are 400,000 apps available in the Android Market. (Scroll all the way down for a post about Android apps reaching 90,000 in July 2010!)
Free apps make up a considerable portion of that 400,000, and Distimo’s research indicates that the ratio of free to paid apps has jumped from 60% to 68% over the last eight months. Distimo pegs the prevalence of free apps on the current popularity of the freemium app economy, which also isn’t much of a surprise considering the potential payouts inherent to the model.
Mobile Is a Hotbed of VC
Mobile marketing was the most active segment within digital advertising for mergers, acquisitions and investments in 2011, according to a new report from marketing and media investment bank Petsky Prunier.
The iPad Revolution:
Only 13% of Web Traffic Is Mobile:
While mobile devices are expected to surpass laptops and desktops for accessing the Internet, they account for only 13% of web traffic today (still not shabby). This is due in part to the lack of mobile optimized websites, a situation that is changing. Within the 13%, more than 80% of comes from iPhone and iPads:
40% of Mobile Phones Are Smart Phones (Source: Nielsen)
Becoming the Primary Means for Accessing the Internet
Mobile devices and connected TVs are expected to overtake personal laptops within the next year as a means for accessing the Internet. I hope your website is optimized for mobile and mobile search…
“I Love My MacBerry” - Literally
- A study using MRI scans showed evidence of not only addiction to iPhones but also Love. (I admit it. I’m hopelessly hooked. I’m even willing to put up with the fact that my AT&T iPhone often hangs up on me. Is that a sign of codependency?)
iPads, iPhones, iPods and More – How Many Were Sold in Apple’s 4Q 2011
- The Company sold 17.07 million iPhones in the quarter, representing 21 percent unit growth over the year-ago quarter.
- Apple sold 11.12 million iPads during the quarter, a 166 percent unit increase over the year-ago quarter. (That’s 20.37 million iPads in Apple’s fiscal 2011 2H – ALONE, which does not include what will likely be a huge holiday purchase season for the device, and annualizes to 44.5 million per year)
- The Company sold 4.89 million Macs during the quarter, a 26 percent unit increase over the year-ago quarter.
- Apple sold 6.62 million iPods, a 27 percent unit decline from the year-ago quarter.
iPads, iPhones, iPods and More – How Many Were Sold in Apple’s 3Q 2011
- 9.25 million iPads were sold during Apple’s 3rd quarter, 2011, up 183 % vs. year-ago (That would annualize to 37 million per year.)
- 20.34 million iPhones were sold, up 142 percent vs. year ago (That’s a pretty nice stat – and impressive given growth of the Android. A testament to the dramatic growth of smartphone in general)
- (That means that nearly 30 million iPads and iPhones were sold this quarter.)
- 3.95 million Macs, up 14 percent vs. year-ago (iPads cannibalizing Macs. I would say, “yup.” Especially laptops – by all manufacturers – and, perhaps MacBook Airs. I think the Christmas season is going to blow the current iPad number out of the water)
- 7.54 million iPods, a 20 percent unit decline from year-ago. (I saw a young man on the subway today using the iPhone as an iPod with headphones – ironic as he had to hold the relatively large device.)
- Nearly 30 million iPhones and iPads were sold. Compare that to less than 4 million Macs (laptops and desktops, up only 14 percent vs. year-ago) – and less than 8 million iPods, DOWN from year ago. iPads and iPhones seem to be cannibalizing laptop, desktop and iPod sales.
- More than twice as many iPads sold as Macs. iPads are definitely cannibalizing laptop sales
- iPad sales equivalent to 1/2 iPhone sales
- In sum, iPads are HOT. They’re starting to reach a tipping point from: it’s cool to have one to it’s not cool not to have one (I hope that made sense, i.e., it’s becoming embarrassing to not have one – I predict I’ll give into peer pressure within the year at most)
- Quite a large increase in iPhone sales given growth of Android penetration; hence, it seems that the overall pie is heating up
Source: Apple 3Q earnings report
Being Mobile at Home
Don’t mistake mobile device usage with being mobile… A good chunk of time spent with smart phones, PDAs, iPads, eReaders and other such devices is spent at home. Think about it. Picture your well-wired friend – or maybe it’s you – with a laptop before you, a smartphone in your hand, an iPad on the sofa beside you, and an Internet connected TV shimmering its HD (or 3D) images from across the room. In fact, the latest data from ComScore shows that tablets have the highest share of traffic for digital news consumption during evenings, beating out computers (as well as smart phones) in at-home news consumption. (Source: Moxie Pulse) Moreover, GlobalWebIndex data suggests that, globally, half of those who access the mobile web do so from home or work, rather than while traveling or “roaming,” or while in a public place.
91 MM Americans Use Mobile Search
Overall, more than 91 million US consumers use the Internet through a mobile device at least monthly, and this increase in on-the-go web usage goes hand in hand with more search activity, particularly for local content. 20% of mobile search users do so almost every day.

Meanwhile, the debate between App and Wap (ok, browser) continues, with mobile search engine usage currently exceeding search via apps by 70% as of August 2011 – According to Yahoo! and Ipsos, via eMarketer.

Facts from Jimmy Wales at OMMA Global (September 26, 2011)
- One out of every two Americans owns a smartphone [whoah, that's DOUBLE the 25% shown for Q2 2010 if you scroll down]
- 15.1 million tablets shipped worldwide (I have seen other numbers for this metric that I will add to this post… Ok, eMarketer is estimating 24MM for 2011 and 46MM in 2012)
Android is #1 U.S. Mobile Operating System – Q2 2011
- As of June 2011, the Android operating system accounted for 39% of the total U.S. mobile market, making it the #1 mobile operating system in the country.
- Apple maintains its share of 28% share, while Blackberry OS from RIM (Research in Motion) has fallen from market leadership (nearly 40% in 2009 – scroll down) to third position with only 20% market share.
- These three operating systems (representing 87% of the market) are followed by Windows Mobile/WP7 (9%), Palm/HP Web OS (2%), and Nokia’s Symbian OS (2%)
- Apple is the leading handset maker in the United States whilst Android is the top mobile operating system. (Nielsen)
- Apple overtook Nokia to become the world’s leading smartphone vendor in July (Nielsen research and IDC figures)
- According to a report by the NPD Group, the Android operating system accounted for 52% of the smartphones sold in the second quarter of 2011, up from 36 percent sold in Q1 2011 according to previous data by Gartner.
Geolocation: What Art Thou to Me? Part VII
Welcome to the continuation of a day in the life of geolocation and me. Not really a day but several years. I started keeping this little journal (in chronological rather than blog order…) several years ago (three?) when I first met Baratunde Thurston and Dennis Crowley and joined Foursquare. I was so fascinated by the “game” from so many perspectives: a user, the founders, national marketers, local retailers, data junkies like myself. So, in the name of good ethnographic and social anthropological research, I started keeping this journal of my time with geolocation. I welcome you to check it out should you like to share my thoughts:
Tuesday, February 14, 2012
Little to no mention of geolocation here at Social Media Week NYC thus far. Get Glue (not really LBS) was represented on a panel. No sign of Dennis Crowley. Pinterest and Instagram (which does have a bit of a geolocation aspect) are all the talk at the moment.
Tuesday, March 6, 2012
Facebook has recently enabled Near Field Communication (NFC). Is this this first step towards social commerce such that you can transact within the social environment as you can within the Facebook newsfeed?
Wednesday, March 21, 2012
Starting in August 2011, I have posted several entries about Amex’s foursquare program. (See, for example, January 13th above.) For more insight and information, check out this live stream video of a Social Media Week panel. As a consumer, I did not realize at first that the strategy came from the B2B perspective, i.e., as a value add/service for AMEX’s small business customers (AMEX Open). The consumer insight was that AMEX cardholders, especially affluent ones, don’t want to pull out coupons or even show their foursquare checkin to a waiter or clerk. This way, by activating a special offer by simply checking in on foursquare and getting the discount credited directly to the user’s AMEX account, it can all be done discreetly (and simply). Now that I’ve got it all connected, I really like it, although… I haven’t had any relevant check-in specials pop up recently. Maybe I need to get out more.
Thursday, August 2, 2012
Dennis Crowley (the founder of Foursquare) is starring in an ad for Best Buy and Samsung smart phones. Does that mean Foursquare is in the public consciousness or that smart phones have gone mainstream. Or both? I have to remind myself that there are people who don’t have smart phones. In fact there are people who don’t have access as to the Internet, as evidenced by a public service campaign I saw recently. To the second point, I recently had a moment of insight during a recent trip to Atlanta. As I sat on the MART public transport system with my new iPad, I downloaded an app of the public transport system to familiarize myself with the journey, mapped the journey from the transit stop to my hotel, sent “text” messages to my tennis partner, checked my email, thumbed through my digital photo album and listened to music, I looked up to realize that no one else on the train was using a mobile device. Ok. One. There was one person using an iPhone. For those of you in NYC, I invite you to count the number of smartphones and tablets in use in any one car of a subway, particularly in Manhattan. I would venture to say 75-80% are “plugged in.” Very useful, of course, because it’s completely taboo to make eye contact with anyone else on the train.
American Express continues to leverage and expand its program with foursquare – and twitter. It’s expecially evident during these three weeks of restaurant week. I was pleasantly surprised during a recent visit to Aquavit that AMEX would reimburse me $5 for my $24 meal if I checked in and activated the offer on foursquare. In fact, when I check into four restaurants (on my way…), I will receive an additional bonus – $20, I believe. Today, I checked into China Grill and was devastated to realize that I had left my linked AMEX in my office! I had taken it out of my wallet to buy a cookie for someone in my office. That $4 cookie just became a $9 cookie!
Similarly, I recently checked into Andy’s Deli and received a notification that I would get $5 back if I spent $10. This is part of a “Shop Small” program to encourage small, local establishments to accept AMEX. I immediately upgraded my $3 salad to a $10 expenditure that included extra add-ins as well as two big bottles of water. Unfortunately, I realized the next day, when I unlocked a similar special at the nail salon, that I needed to click through one more screen to activate the deal. I had not done so the day before. Hence, my additional $7 in expenditures went unrewarded. I contemplated going back to buy 4 bottles of water for $7 rather than $12 but didn’t want to mess up my pedicure on the walk home.
August 19th, 2012
I’ve just been ousted as Mayor of the Central Park Tennis Center. Truly devastating after 212 check ins. I’m not kidding.
Techno-Disaster Averted
Walking home from tennis with my iPad and my iPhone in my open summer purse. Saw the lightning…
Quickened my gait. Felt the raindrops!
Jumped a bus. Arranged the devices as best I could. I’ve seen this before…
Pulled the cord. Leapt to the pavement.
Dashed three blocks in my Pliner wedge sandals. Running between the raindrops, as my mother likes to say.
Made it home!
Watched the people scurry to safety from my window. Watched the light show from my desk.
Techno-disaster averted.
The Stroke of Midnight – Will Viacom Go Dark?
As I looked up from my desk today, I saw a news story that caught my eye: DirecTV is threatening to take 26 Viacom channels off the air at midnight. Gee, I thought, I guess it has been three years since they last were at loggerheads with the operators. But that was December, and this is July. That was Time Warner Cable, and this is DirecTV. That was 2008, and this is 2012. Is this story new or an off-network airing of a 2008 episode?
I went to the “Always On” archives to see. What I found was my post from New Year’s Day of 2009. I recall going out the night before preoccupied with whether Viacom would still be on the air when I came home. It was a dramatic moment! Fortunately, as with Y2K, the stroke of midnight did not bring the terrors foretold.
(Ok, so what I mean here is that in 1999, people feared that there would be all kinds of havoc when we entered the new century because our computer systems would get confused – long story – and people prepared for all kinds of hardships including food and water shortages and lack of electricity.)
In any case, my plan this evening – July 10th – was to republish the post below, comment on how this will be a tricky negotiation given that Viacom has had significant ratings problems with Nickelodeon and MTV, reference the fact that Viacom’s stock price is vulnerable to adverse news given these ratings problems, discuss whether these standoffs have become more common, more public, or simply more on my radar screen, and call it a night.
Given that I had an image of the Sponge Bob ad from 2008, I decided to grab one from this summer’s dispute. That is where the differences became apparent. The Viacom ads – at least the ones I found – are simple and slick and use Comedy Central rather than Nickelodeon brands. Somewhat interesting.
But what really struck me was DirecTV’s website. Clearly planned well in advance, the site maps out DirecTV’s side of the story including a heartfelt video message from the company’s CEO Mike White. The ability for television programmers and operators to communicate more directly, personally and interactively with their audiences and customers makes 2012 quite different from 2008 – even though the key sound bites: “Viacom wants too much money,” ”DirecTV/Time Warner Cable is taking your channels away from you” may sound the same.
Who”s the Enemy? Who’s the Friend? - January 1, 2009
Cable operators and TV affiliates complain when programmers put content online. Programmers put content online because that is where viewers are going. Music producers ignored this “where I want it, when I want it” trend, seeking to protect their business model, and were leapfrogged into impending demise by iTunes. NBC Universal cites Hulu as a huge success story, but CEO Jeff Zucker fears that the web will turn “analog dollars” into “digital pennies.” Online ads may garner high CPMs and may be growing at rapid rates, but they are still dwarfed by broadcast.
Viacom, owner of MTV Networks, has for years sought to create a “360 degree” media presence that hinges upon the Internet. They now have a huge army of digital employees. Cable operators complain that hits like “The Daily Show” and “The Colbert Report” are available in long form on Hulu. But who is benefiting now?
Viacom is asking for a 25 cent increase in monthly subscriber fees (25 cents more per subscriber per month) from Time Warner Cable across 18 Viacom networks. Yesterday, a crawler at the bottom of the screen for each of these networks warned of an impending blackout at midnight. (I rushed home at 1:20am to see the blank screens, but alas no MTV Armageddon.)
Now I watch Comedy Central more consistently than any other non-premium cable network (I love my Showtime – twisted as it may be), and my loyalty to the two programs above is on par with that for broadcast network programming such as “60 Minutes” – most other programming (“Eli Stone,” “Grey’s Anatomy,” “Ugly Betty”) comes and goes. I am proud and embarrassed to say that I get most of my news from Mr. Stewart and, to some extent, Mr. Colbert. So, what will I do if Viacom goes dark? I don’t envision doing much.
First, I don’t watch any of the other MTVN networks. I used to admire Viacom for its segmentation strategy, i.e., different networks for different age demos, but now what that means — for me as a single New Yorker, at least — is that I watch only one of their networks. And, as mentioned above, the two programs I count on are available on Hulu. In fact, Time Warner Cable is promoting to its subscribers where they can access Viacom programming online should it go dark on TWC. So, to whose advantage is the online platform now? Ironically, Viacom has made itself less indispensable to TWC – at least in the short term.
It reminds me a bit of our strategies in the middle east. We train the enemy of our enemy, even though that force was or could become our direct enemy. A bit of an extreme comparison, perhaps. But the question remains – to whom is the Internet a greater threat and for whom is it a greater advantage? Programmers? Distributors? Both? Neither?
Business minds around the world have not yet come up with a way to turn the enormous value of the Internet into a tangible, substantial monetary value. True, digital broadcasts of the Olympics, of SNL (Tina Fey) and of prime time programming do drive stronger TV viewing of these programs — something that was not necessarily anticipated. But, what is the long term business model? How can the television industry identify and transition to a new business paradigm? And, how will they accomplish this in light of existing carriage contracts and – even more specifically — Most Favored Nation (MFN) clauses that make change even more cumbersome?
I Want My WiFi Free
I recently flew to Atlanta on Delta Airlines to attend orientation for my new role as Managing Consultant with Capgemini Consulting. I must admit that I was not looking forward to flying Delta. Given the choice, I typically fly JetBlue or, when the occasion presents itself, Virgin America – the Apple of air travel.
The last time I flew Delta was coming back from Florida. The trip was uneventful but somehow stressful. I had flown JetBlue there and even though they lost my luggage for a day, they handled it so nicely, I went away with a really good feeling – a good customer experience.
The time before last I flew Delta to Las Vegas, and I recall spotting a mouse in the waiting area. So, my expectations were not high.
When I arrived at the Delta terminal, however, I was blown away by the technology. In the waiting area of the gate was a high white table with what looked like iPads, available for passengers to use, as well as plugs for charging their own devices. It looked like something you might find at a trade show or conference. Very slick and modern.
When we boarded the plane, we were informed that there would be in flight wifi available. But not just available. Free. What? You’re giving me something free on a domestic flight? I promptly booted up my new iPad to check it out. Aha. The free wifi was sponsored. Brilliant. A much better business model than asking passengers to pay $15 or $20 for access. And a much better consumer experience. After all, I’m telling all of you about it.
And as for the advertiser, well the advertiser got a captive audience that visited a sponsored web page to activate the coverage. Moreover, the page had an opt out lead generation component so that users would be added to the company’s mailing list unless they unchecked the box.
In addition to this on screen and direct marketing component, the advertiser had a short promotional video incorporated into the in flight television entertainment.
All in all, I thought it was an excellent program. A win win for all involved, And a reason to give Delta a second look.
Playing with Pinterest, Tallying with Twitter
I finally spent an evening (ok late night) playing with Pinterest, and I can see why it’s so addictive. So many beautiful images. It’s visual decadence and indulgence.
It’s uplifting. A great way to spend half an hour… or more. It’s also extremely easy to use with an overall positive vibe (or tone, as Pinterest would say). People are sharing things they find uplifting or attractive or thought provoking, in a light hearted way. As of now, no disturbing images. And wonderful production quality. I wonder how they control for that. Images come from the Internet, so they’re not really user generated – though they are user curated. That maintains this highly polished experience.
But what’s especially nice – it’s all about the details – is the email you get when you sign up: “Hi karenlevine,” it says, “YOU are the newest member of Pinterest, a community to share collections of things you love. We’re excited to have you as a member and can’t wait to see what you pin.” Now that’s just nice.
Twitter, of course, is also addictive, but in a different way. On Twitter, I find myself almost unhealthily aware of how many followers I have. Am I loved??? Am I respected? It’s like they days when you would come home and rush to see whether you had voicemails.
Every time I post something on Twitter, I watch to see if it leads to more followers – in that vast community of hundreds of millions of people I don’t know. Someone out there shares a topic I am interested in and felt that what I had to say merited following me.
Of course, I also look to see whether I have been retweeted, the ultimate compliment. Or retweeted my multiple people, a real head rush. And then there are the responses. The exchanges you have with someone you don’t know at all. At social media week, it was truly fun to watch people who had somehow ended up following or corresponding with each other meet in person. And because the avatars are typically photos, it makes it that much easier.
Social Media, Reese Witherspoon and Pinterest
Last night on Chelsea Lately, Reese Witherspoon admitted that she “doesn’t get” social media. Twitter, she said, “scares me.” And, although she knew she had a Facebook page, she thought, upon Chelsea’s suggestion, that the address is likely www.reesewitherspoon.com. (It isn’t.)
This adds credence to Terri Li’s estimation during a Social Media Week panel entitled “The New Ghostwriter” that 4/5 of celebrity twitter feeds are ghostwritten. Terri is the Chief Operating Officer of Bre.ad. It’s no surprise, of course, that Reese does not manage her own Facebook page. However… the point of this comment, and the part that is (ironically) interesting is that Reese exclaimed in the next sentence that she LOVES pinterest.
On another Social Media Week panel, Jon Steinberg, the president of buzzfeed said of pinterest: “I think it’s going to be one of the most powerful business models after Google.” Wow, that’s big. What happened to the days when social media and other sites took years to figure out how to monetize themselves? In fact, Google itself took 5 years before hitting the lottery.
Images below: reesewitherspoon.com (top) and Reese’s Facebook page (bottom)
Pinterest: The Newest Face of Social Media
This is the newest face of social media. It’s the site that no one knew much about a few months ago and everyone is talking about at Social Media Week today (February 2012). Pinterest is a virtual pinboard that lets you organize and share all the beautiful things you find in your life.
(It’s a good thing they started with the word pin board rather than cork board or bulletin board… When I was a teenager, I badly wanted my parents to turn one of the walls of my bedroom into a bulletin board! When I got to college, I learned about the magical powers of tape.)
The key element of pinterest is the focus on images. Like Instagram, it showcases one of the most important aspects of social media today – sharing photos and other images. It seems to me that Facebook has become not only Flickr but those emails you used to get with humorous graphics. It makes the site a fun place to stop off before bed.
























